Posts Tagged 'Japan'

NEW YORK | MUJI, A LITTLE TASTE OF JAPANESE PERFECTION IN NYC

Shopping bag rain coat = a little piece of Japanese perfection in customer service and attention to detail…in NYC. Luckily the Japanese brand MUJI upholds it’s Japanese standards even abroad.

A little wasteful, but still worth it. When you are used to this Japanese style service it’s hard to live without it. (My all time favorite is the little piece of tape to close the bag. That is key!! 😉

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JAPAN | KFC COLONEL SANDERS LOCALIZATION

For those of you who have been to Japan, have you noticed how the Colonel is outside every single KFC…and typically all dressed up? (great localization of KFC’s Colonel in Japan).
The Colonel is a well-known figure in Japan, and some (many) believe he brings either good or bad luck to anyone who touches him.








JAPAN | CO-BRANDING GONE MAD?

I’m not sure how I feel about this…..  Windows 7 and a 7 burger Whopper!

This looks like one of those classic examples of co-branding gone wild! ….(but it’s getting people to talk!)

I wonder which fast food chain Apple would co-brand with? hmmmmmmmm

Burger King Whopper and Windows 7

HONG KONG | JAL & ANA PERFECT CUSTOMER SERVICE

The other day while flying out to Shanghai from Hong Kong, I witnessed something that one usually only experiences in Japan!

The ground staff servicing the JAL and ANA flights; lined up, waved to the pilots and passengers on the plane and gave a final bow of respect – sending off the plane in perfect Japanese style.

That is what I call impeccable customer service and attention to detail.

In Japan every plane is “sent off” this way. In the rest of the world (especially in the US ) you are sent off with a big middle finger 😉

As always, if one wants to learn about customer service – they need to go to Japan and/or learn from Japanese brands.

Idea! ..for a brand such as JetBlue

It will cost you nothing ($0) to have your ground staff do something so subtle, yet so distinctive and pleasing (im not saying to necessarily wave and bow). It will certainly differentiate you and make you even more human than you already are. It works. Your passengers will leave with a smile every time.
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JAPAN | EFFECTIVE DESIGN

A good example of very effective design.

Japanese firm – To-Genkyo – has designed a new product label, which makes it extremely easy to tell if a product is fresh or not.

The hourglass shaped sticker/label contains a special ink that changes color based on the amount of ammonia emitted by the meat. Obviously, the older the meat, the more ammonia it releases, the darker the label gets at the bottom. If you’ll notice, the bar code is at the bottom of the hour glass, so once the meat is old, the bar code gets covered in ink and thus it cannot be scanned – meaning it cannot be sold.

Pretty Innovative. & Simple. 

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JAPAN | ESCALATOR+PEOPLE = INSIGHT ON JAPANESE SOCIETY

While in Tokyo a few months ago, I finally took a shot of people riding the escalator in the Omotesando subway station. For those of you who have not been/lived in Japan and don’t know much about Japan and the society, this picture tells it all!! Amazing!

Courteous, smart, simple, clean, attentive, respectful society! — (trait that is clearly reflected through the design of their products, food, architecture…etc!)

On a side note, Why can’t people do this in any other country?

Japan escalator

JAPAN | WONDER BRA or HUNTING BRA?

hunting bra

Another innovative (or weird?)  product from Japan. 

Lingerie maker, Triumph International, has created the “Konkatsu Bra,” meaning “marriage-hunting” bra.

It features a countdown clock showing the marriage deadline (set by the wearer) and when an engagement ring is inserted between the cups, “The Wedding March” plays out of a small speaker. The characters on the bra read, “now hunting for a husband.”

Weird or what?